While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, the following order check-in procedure must be followed:
1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves, or note such damage on the bill of lading if the delivery person does not wait. For packages left at your doorstep, immediately inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
2. Verify the number of packages delivered with the packing slip provided by La Bodega Discounts.
3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.
4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier.
Hidden or concealed damage must be reported and an inspection requested within 24 hours of delivery. Acceptance of damaged freight requires the receiver to file the freight claim. Once delivered, the carriers will not allow La Bodega Discounts to file any claim since we no longer own the property. Contact La Bodega Discounts Customer Service at 832-290-7070 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process. La Bodega Discounts will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).
ONCE YOU HAVE INSPECTED AND ACCEPTED THE SHIPMENT, THE SALE SHALL BE FINAL AND LA BODEGA DISCOUNTS SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGED OR MISSING ITEMS YOU SUBSEQUENTLY DISCOVER. PLEASE NOTE, YOUR ACCEPTANCE OF THE SHIPMENT IS AN EXPRESS ACKNOWLEDGMENT THAT THE SHIPMENT WAS COMPLETE AND UNHARMED AT THE TIME OF DELIVERY AND THAT YOU HAVE COMPLIED WITH THE ORDER CHECK-IN PROCEDURE OUTLINED ABOVE.
Special Orders
Any Product that we do not stock in our warehouse at the time of your order is considered a "special order" item. Upon receiving your order for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, La Bodega Discounts cannot guarantee the timely delivery of any item.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.